In order to ensure the safety and comfort of our fans, the following security procedures are in place for the 2010 season:
All bags and hand-carried items will be searched. Items can be no larger than 16"x16"x8"
All bags, purses and containers will be searched prior to entry. No bags larger than 16" x 16" x 8" will be admitted into any Major League Baseball facility. MLB approved boxes will be at all entry points to help enforce these restrictions. Large bags and luggage, Inflatables such as balloons and beach balls, nets, noise makers, aerosol cans, brooms, flagpoles, weapons including but not limited to firearms and knives, laser pointers, tripods or monopods, coolers, cans, bottles, food and beverages are not permitted into Minute Maid Park at any time. Skateboards, roller shoes, roller skates and bicycles are prohibited as well. To ensure fan safety, the Houston Astros reserve the right to refuse admittance of any item deemed hazardous, inappropriate, offensive or suspicious.
First Aid stations are located at Section 150 on the Main Concourse and Section 334 on the Upper Concourse to serve fans seeking medical assistance during all Astros games. In case of an emergency, immediately notify an usher who will then contact the appropriate emergency personnel.
Customer Service is the number one objective of the Houston Astros. The team strives to provide its Guests with the most positive baseball experience in the Major Leagues in a safe, comfortable environment. To help us achieve our goal of outstanding customer service, we ask for fan cooperation in the following areas:
Please notify the nearest uniformed ballpark employee of a lost fan. Lost guests will be brought to the Fan Accommodation Centers at Sections 112 and 323.
Any items lost or found within Minute Maid Park should be brought to the attention of any uniformed employee. Guest Services may also be contacted at (713) 259-8459 on non-game days to arrange pick-up of a lost item. Lost and Found will keep items no longer than 30 days.
Security officers and uniformed personnel are stationed throughout the ballpark during all events. In the case of a security incident, notify a uniformed ballpark employee and/or nearest uniformed security officer. The Houston Police Department and members of other law enforcement groups will be on hand before and after every Astros home game to assist in fan safety and traffic management.
