Below is an advertisement.
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...
Loading...

Paperless Tickets

Frequently Asked Questions

GETTING STARTED

What is Paperless Ticketing?
Paperless ticketing is an alternative delivery method to receiving hard tickets in the mail or selecting the Print at Home option in your My Astros Account. Instead of receiving your season tickets prior to the start of the season, your credit card or driver's license will serve as your ticket. All you need to attend the game is the credit card you registered in your My Astros Account.
I am a Season Ticket Holder, how do I register for Paperless Ticketing?
If you have interest in Paperless Ticketing, you should check the "Paperless Ticketing" option when paying your invoice on astros.com for 2010 Season Tickets. Those that choose the "Paperless Ticketing" option will be contacted by e-mail or by an Astros representative with additional details on how to move forward with setting up Paperless Ticketing in your My Astros Account.
How does it work?
When you arrive at the game, present the credit card or your driver's license you registered in your My Astros Account to the Astros employee working at that gate. They will scan your credit card or Texas Driver's license to validate your account and present a seat locator slip for each ticket stored on your card for that game date.
Why is Paperless Ticketing better?
  • No more keeping track of paper tickets
  • Breeze through the entrance gate with a card that you already carry everywhere
  • Can't go to the game and/or sharing your seats? Easily forward your tickets for FREE to friends, family, or others.
  • The entire process is quick, secure and simple.


As with your Season Ticket account in the past, this new technology still also allows you to:
  • Sell any unused seats in a safe environment through StubHub, the Official Fan to Fan Ticket Marketplace of astros.com.
  • Efficiently manage your season seat inventory.
  • Transfer tickets FREE with ease to anyone with access to the Internet
  • Eliminate lost and stolen ticket issues


Will I receive hard stock tickets as a commemorative keep sake with my Season Ticket order?
Hard stock tickets will not be available for all games and all seats. However, as an incentive to register for Paperless Ticketing, you will receive a Commemorative Opening Day ticket framed in lucite.
Will a Season Ticket holder that chooses the Paperless Ticketing option be able to print any tickets?
The print function will be enabled in My Astros Account. You will have the option to print, sell and/or forward tickets.
What type of card can I use?
You can use any valid credit/debit card or valid Texas driver's license.
How can I be sure my credit card will not be charged?
Your credit card WILL NOT BE CHARGED unless you are purchasing tickets. It is only used to identify you as the owner of tickets when you enter games at the ballpark.
How do I add a card to my account?
Once registered, you can add a credit/debit card to your account in order to enter events. You will be able to log in to My Astros Account site to add additional credit cards.
How many cards can I add to my account?
You may add as many cards as you like to your account, as long as they are valid.
My credit card was lost, stolen or has expired. How do I update my credit card information?
In the event of a lost, stolen or expired credit card, you can update your credit card information when you log in to your My Astros Account.
How do I forward tickets to friends, family or others?
Log in to My Astros Account and click Get Started under Manage Your Tickets. Select the tickets and click Forward. Fill in the recipient's information and (optional) message. Set an e-mail notification for unclaimed tickets and click Continue. Verify the event and delivery details and click E-mail Tickets. You will receive an e-mail confirmation when the tickets are accepted. If you change your mind before the recipient accepts the tickets, just log back in, go to Manage Your Tickets, and click Cancel on the pending order.
I share my ticket plan with someone. How will this work?
Through My Astros Account, you will be able to transfer your tickets to your partner for free. Once your partner accepts the tickets they will be able to place them on their credit card or print the ticket.
If I choose Paperless Ticketing, how do I redeem my three incentives for signing up (Astros Shop discount, Astros cap and Opening Day ticket framed in lucite)?
After selecting Paperless Ticketing as your Season Ticket Holder delivery method, you will receive an e-mail with details on how to redeem your Astros Shop discount and information related to when and how you will receive your two Astros premium items.


ENTERING THE BALLPARK

If I choose Paperless Ticketing, how do I enter the game?
Paperless Ticketing eliminates paper tickets! When you arrive at Minute Maid Park, just go to the Third Base Gate at Texas and Jackson Street and present the credit card you registered through your my Astros Account. The Astros staff member working at the gate will scan your credit card to validate your account and present a seat locator slip for each ticket. It's fast and easy! Remember that the Seat Locator simply shows the location of your seats in the ballpark; it is not a ticket and cannot be used for entry into the ballpark.
If I forget my credit card, can I still get into the game?
If you arrive without your credit card, just go to the main Minute Maid Park Box Office located on Texas Avenue and speak to an Astros representative. You will need to provide a driver license or other form of photo ID, and verify information previously entered in your account profile.
How can I be sure my tickets are good?
If your seats are listed in your My Astros Account and you have at least one form of valid ID associated with your account, you have everything you need to go to the game. On game day, just get your credit card or driver's license swiped at any gate and then enter the ballpark. With paperless ticketing, you never have to worry about lost, stolen, or counterfeit tickets.
What if my guests arrive at different times?
Most people find it best to TRANSFER seats to their guests prior to the game using the FREE option to forward tickets to others using your tickets. This way your guests will be able to enter whenever they arrive using their own credit card.
What if my credit card is lost or stolen?
If your credit card is lost or stolen and then replaced by your credit card company before the event, you can register the new card on your My Astros Account and remove your old card. If you do not have your credit card upon arriving at the event, you will need to go to the main Minute Maid Park Box Office located on Texas Avenue to verify your identity.
If my access is paperless, how will the usher know where to seat me?
Once you arrive at the gate and swipe your credit card or your Texas driver's license, a Seat Locator will be printed with your seat location on it. Just take the Seat Locator to the ushers and they will be able to seat you accordingly. Remember that the Seat Locator simply shows the location of your seats in the ballpark; it is not a ticket and cannot be used for entry into Minute Maid Park. With Paperless Ticketing, your credit card or Texas driver's license gets you into the ballpark.


OTHER QUESTIONS RELATED TO PAPERLESS TICKETING

Can I still sell tickets from my season account for games that I cannot attend?
Yes, absolutely! As a Season Ticket Holder, you can log on to your My Astros Account and sell your tickets through StubHub, the Official Fan to Fan Ticket Marketplace of astros.com.
How do I sell my tickets that I can't use?
Astros Season Ticket Holders can follow these steps to sell tickets from their Season Ticket Account:
  1. Go to My Astros Account and log in using your account information.
  2. Select the game and ticket(s) you want to post for sale on StubHub from the Ticket Management screen. Then click on the "SELL" button. You'll be redirected to StubHub.
  3. Sign into StubHub or create a StubHub account. You will be given the option to link your Astros Season Ticket account & StubHub accounts. If you decide to link your accounts, you will automatically be logged into StubHub for future transactions.
  4. Set the price of your tickets and choose how you want to get paid.
  5. Review your order and post your tickets for sale!

View the Step-by-Step Guide »
Sell on StubHub via My Astros Account »

How do I transfer tickets?
Log in to My Astros Account and click Get Started under Manage Your Tickets. Select the tickets and click Forward. Fill in the recipient's information and (optional) message. Set an e-mail notification for unclaimed tickets and click Continue. Verify the event and delivery details and click E-mail Tickets. You will receive an e-mail confirmation when the tickets are accepted. If you change your mind before the recipient accepts the tickets, just log back in, go to Manage Your Tickets, and click Cancel on the pending order. Remember, this is a FREE benefit for all Astros Season Ticket holders who choose the Paperless Ticket option.
How many people can I forward tickets to?
You can forward your tickets to as many family, friends, and others as you choose. Just remember to only forward them tickets that are available that you don't plan to use yourself.
Can seats be transferred to a person even if they don't have an account?
Yes, seats can be transferred to anyone you choose and they can select how they want to receive their tickets. They will be able to choose from paperless ticket delivery or the Print at Home option.
Is paperless ticketing available for single game ticket buyers?
Currently, Paperless Ticketing is only available for Season Ticket holders and 27-game mini plan purchasers.