Looking for specific details on how things work at Marlins Park? Our A-to-Z Guide can answer your questions!
Accessible seating is readily available on all levels of Marlins Park.
Accommodations and special services are available for Guests who require wheelchair seating and also those who require other assisting devices at the Guest Services Centers located on the Promenade Level at Section 15 and on the Vista Level at Section 318.
Only one (1) companion/escort may accompany a disabled Guest into designated seating areas.
Wheelchair transport to and from seats is available to Guests and can be requested at any Marlins Park Entry Gate or Guest Services Centers by informing an usher or Guest Services Team Member.
Accessible Parking is available in all four (4) parking garages, and all surface parking lots. To gain access to accessible parking, proper vehicle registration is required as well as a current disabled placard with a matching identification card.
All Ticket Windows, Concessions, Bars and Ramps throughout Marlins Park are accessible to Guests with disabilities.
The administrative offices for Marlins Park are located on the Administrative Level. The mailing address is: 501 Marlins Way, Miami, FL 33125. The telephone number for administrative requests is (305) 480-1300. Email requests may be sent to info@marlins.com.
Hit a Home Run for your business by becoming a Miami Marlins Corporate Partner. Our experienced team will work with you to develop a fully customized marketing solution that delivers the results you desire. For more information, call our Corporate Partnerships Department at 1.877.MARLINS.
To help enhance our Guest experience and safety for game day and non-game day events at Marlins Park, sitting or standing in the aisles, on the ramps or in the stairways is not permitted. Guests will be asked to return to their seats. As a courtesy to others, we request that Guests refrain from walking in aisles while players are at-bat. Standing on seats is also prohibited.
The Miami Marlins and Levy Restaurants, Inc., the concessionaire at Marlins Park, promote the responsible sale and consumption of alcoholic beverages.
Employees monitoring the exits will request that Guests finish or dispose of alcoholic beverages before exiting the Ballpark.
We encourage all Guests to vote for their favorite Marlins players in the balloting process for Major League Baseball's annual All-Star Game. Balloting begins on April and continues through June. Guests may pick up ballots from Ushers, at all Ballpark Entrances, Marlins Team Stores or from Guest Services Centers. Completed ballots can be dropped in the boxes located throughout the Ballpark. Fans can also vote online during the official balloting period at marlins.com.
Service, signal or guide animals for disabled Guests are welcome at all Marlins Park events. If specific accommodations are required for service animals, please contact Guest Services at 1.877.MARLINS.
Paging over the Marlins Park public address system is for medical emergencies and is available by contacting a Guest Services Team Member or by visiting one of the Guest Services Centers.
The Annual Fund benefits the Marlins Community Foundation. Donations may be made on-line at marlins.com/donate.
Singers interested in performing the national anthem for a Marlins home game are asked to submit a CD demo performing the anthem a cappella (without music). Instrumentalists are also asked to submit a CD demo without accompaniment. All performers should label their audition tapes with their name, address and telephone number. The tapes should be sent to the Miami Marlins, attention: Marlins Vision, 501 Marlins Way, Miami, FL 33125. All submitted materials will not be returned to sender.
The Marlins Park will feature two 450 gallon fish tanks behind home plate. Each aquarium is constructed of a durable fiberglass, while crystal-clear acrylic panels 1.5 inches thick are used for the impressive viewing windows that run the entire length of the aquariums. To safeguard the exhibits from unexpected impacts, Lexan, a material used in bullet-resistant glass has been installed in front and back of the acrylic panels to protect the aquarium from foul balls, errant pitches or any other unexpected contact.
A total of four (4) special art projects were selected by Miami-Dade County Art in Public Places to be displayed at Marlins Park. See 'Column Illumination,' 'Orange Bowl Tribute,' 'Plaza Walkways,' and 'Home Run Feature' for more detailed information.
For Guests' convenience, Automated Teller Machines (ATMs) are at the following locations:
3rd Base Entrance
Team Store
Promenade Level
Lexus Legends Level
Vista Level
See "Accessible Seating and Services"
Guests may seek autographs from the time gates open until 45 minutes prior to game time. Marlins players may sign autographs before each game when time permits; however, we cannot guarantee autograph opportunities will be available every game. Autograph sessions for fans may be scheduled from time to time during the year.
As a complimentary service to all Marlins Park Guests, a towing service will provide emergency road service within our parking garages and surface lots to any Guest experiencing car trouble, beginning two hours before and up to one hour after an event. Services include recharging battery, lock-out as well as changing a flat tire. A fee will apply if a vehicle is requested to be moved off property. Guests requiring this service should contact any Miami Parking Authority staff member, Parking Security Officer, Guest Services Representative or Miami Police Officer for assistance.
Baby Changing Tables are available in all restrooms and family restrooms. Family restrooms are located in the following areas:
Promenade Level
Lexus Legends Level
Vista Level
To ensure the safety and security of our Guests, the Marlins reserve the right to inspect any bags, clothing or other articles prior to entry into Marlins Park and prohibit entry or require removal of any items at their sole discretion. Therefore, all bags will be thoroughly inspected before they are permitted into Marlins Park. In accordance with Major League Baseball security regulations, any bag larger than 16 inches by 16 inches by 8 inches will not be permitted into Marlins Park. Soft-sided bags (e.g., diaper bags and small purses) are permitted. Briefcases, coolers and hard-sided bags and containers are not permitted. Bag-size bins will be used at inspection points, and bags and their contents must fit without assistance, modification or adjustment. Any property that could affect the safety of Marlins Park Guests/property will be denied entry.
Guests are permitted to bring and display banners in Marlins Park as long as they do not interfere with the game, other Guest's enjoyment of the game, existing Ballpark advertising signage, or contain any language deemed inappropriate by Marlins Management. Poles and/or sticks are prohibited. Banners may not be paraded through any part of the Ballpark. Banners and/or signs may be displayed between innings only.
Guests who choose to watch batting practice and infield workouts from a seat other than their own may remain until 45 minutes after the gates open. At that time, Guests will be asked to return to their seats by an Event Staff or Guest Services Team Member. On certain game days, the Marlins may elect not to take batting practice, infield workouts or both.
The Miami Marlins encourage Guests to ride their bicycle to Marlins Park. Bicycle stands are available on the first floor of all four (4) parking garages and at various locations surrounding the ballpark. For more information, visit us online at marlins.com.
Billy’s Bunch is the official kids club of the Miami Marlins for kids 12 and under. The annual membership includes several great Billy's Bunch giveaways, as well as exclusive offers and benefits. Children can join by going online at marlins.com/billysbunch or at Marlins Fan Headquarters, located near Section 34 on the Promenade Level, during any Marlins regular season home game.
Designed with the young Marlins fan in mind and featuring the ever-popular "Billy The Marlin," this continuing series is a unique baseball experience for the child in everyone, taking fans beyond the playing field and sharing players' interest both on and off the field. Each show offers segments tailored to educate and entertain children and their families on the fundamentals of baseball. Six new shows will be produced this season. Episodes premiere the first Saturday of the month at 11:00 A.M. ET on FOX Sports Florida (April – September).
Premier air dates:
Billy The Marlin is the official mascot of the Miami Marlins. In his spare time Billy likes to make ap-pearances at Marlins Youth Clinics, schools, hospitals, and parades throughout the year. All requests for personal appearances must be made to Billy the Marlin via email at billythemarlin@marlins.com, phone (305) 480-1416 or by mail, 501 Marlins Way, attention: Billy The Marlin, Miami, FL 33125.
What better place to celebrate a birthday than at a Marlins game? The Birthday Bash starts at just twenty (20) tickets. Ask your Group Sales representative how your outing can be enhanced with Concession Credit, a personalized Celebration Club message on the Marlins Vision scoreboard, and/or a visit to your seats by Billy The Marlin. Contact the Group Sales Department at (305) 480-2523 or groups@marlins.com.
See "Celebration Club"
The Bobblehead Museum display on the Promenade Level is located near Section 14/15. It features a collection of current and former Marlins player bobbleheads, as well as current and past baseball mascots and players throughout Major League Baseball history. This display holds nearly 700 bobbleheads. The entire structure moves ever so slightly, which causes the heads to bobble.
No bottles or cans are permitted in Marlins Park with the exceptions of the following:
Exceptions can be made at the sole discretion of the Marlins.
The Budweiser Bow Tie Balcony is an ideal party area for small groups and is located on the Promenade Level with views of left field and next to breathtaking vistas to downtown Miami. The area features counter top seating. Amenities include 30 tickets, $25 credit per ticket, for food, beverage or merchandise as well as six (6) parking passes. Please contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for further information.
Located on the Promenade Level, the Budweiser Bow Tie Bar will become a popular meeting and gathering place for Guests of Marlins Park during pre-game batting practice as well as throughout the game. The views to the City of Miami and its glistening skyline are unparalleled in this location.
The Marlins and Budweiser have teamed up to implement the Budweiser Good Sport Program as a thank you to Guests who respect the rights of others, drink responsibly and designate a driver at Marlins home games. Please visit the Guest Services Centers, located on the Promenade Level at Section 15, the Vista Level at Section 317 or any Budweiser Good Sport Kiosk on the West Plaza. Program registrants must be 21 years of age or older and have a valid driver's license.
The Bullpen Zone is an exclusive party area for groups. It is located only inches away from the action in the right field corner of the playing field. Located next to the bullpen in right field, the Bullpen Zone offers a unique perspective of the game through the outfield fence. Amenities include sixty (60) tickets, ten (10) parking passes and an inclusive food and beverage menu. Please contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for further information.
See "Accessible Seating and Services"
Digital cameras are permitted in Marlins Park. Digital cameras with extended length zoom lenses are not permitted. Mono/tripods, other professional camera equipment, movie cameras and other video or audio recording equipment are not permitted. Guests are not permitted to transmit and/or stream or aid in transmitting and/or streaming any account, description, picture, video, audio, reproduction or other information about any Marlins games or events.
Summer camps are invited to enjoy a Marlins day game starting at 12:40 p.m. on June 26th, July 10th and August 1st. Group tickets start at only $10. Please contact the Group Sales Department at (305) 480-2523 or groups@marlins.com for more information.
See "Entry Guidelines and Notice"
The Celebration Club offers fans the opportunity to display a personalized message on the scoreboard as well as to order a gift bag. Special deliveries by Billy The Marlin and the Energy Team are available. Children can also join Billy the Marlin during the 7th inning stretch. Marriage proposals can be arranged. Requests are taken on a first come, first served basis and require a minimum of 24 hours' notice. Call (305) 480-1300 for more information.
Children who are 36 months old and younger do not need a ticket for entry. However, the child must sit on an adult's lap during the game without obstructing the view of any other Guests.
The Miami Marlins have partnered with the world-renown South Beach hotel, The Clevelander, to operate a poolside area that will feature a swimming pool, fabulous cuisine, signature beverages, entertainment and a one-of-a-kind seating location on the Field Level with sightlines through the outfield fence. Located next to the bullpen, Guests of The Clevelander will have the opportunity to watch the pitchers warm up and a close-up view of the Marlins outfielders making spectacular plays during the game. The Clevelander at Marlins Park will open two hours before the start of each game on game days and remain open after games and on non-game days for private events.
As part of Miami-Dade County's Art in Public Places program, Daniel Arsham was selected to highlight the one-of-a-kind 'Tree Columns' in the West Plaza that support the roof. Standing nearly 200 feet tall, each of the four Tree Columns will fade up and down as if the light were a human breath, appearing and disappearing in subtly varying rhythms, suggesting four people breathing in unison, but at slightly different rates. The effect will be generated by hundreds of powerful LED lights affixed to each column, programmed to create a flickering, sparkling light that moves up and down each column. The scale of the columns and the oscillating light allow this effect to be visible at great distances through the city, acting as a beacon drawing people to Marlins Park.
Guests with a comment, compliment or complaint may express it in person during Marlins Park events at the Guest Services Centers located on both the Promenade, near Section 15 and Vista next to Section 318 of the Ballpark. Guests may also e-mail info@marlins.com or speak with a Guest Services representative by calling 1.877.MARLINS.
The Marlins are committed to promoting and sustaining cordial and cooperative relationships with their neighbors and working with them to enhance the quality of life throughout the surrounding communities. The Marlins regularly open the doors of Marlins Park to host events for members of the surrounding communities, allocate grants, and donate tickets, product and sporting goods in support of various community-based organizations that focus on providing positive educational, social and recreational outlets for the residents of the City of Miami, Miami-Dade County and throughout South Florida.
Field Level
Promenade Level
Legends Level
Vista Level
For Guests' convenience, MasterCard, American Express and Visa are accepted at Marlins Park Ticket Windows, at Team Stores and kiosks, at permanent concessions stands and at many concessions carts throughout Marlins Park.
The Diamond Club is one of Miami's most exclusive premium entertainment experiences. Located on the Field Level directly behind home plate, these seats are ideal to entertain clients, friends and family, reward your employees, socialize with other Guests, or simply to enjoy the best seats for each Marlins regular season home game. It is limited to five sections, eight rows and a total of 384 seats. For season ticket availably in the Diamond Club, please call 1-877-MARLINS or email seasontickets@marlins.com
As part of Family Sundays, all kids 12 and under will be able to run the bases on the field immediately following every Sunday home game at Marlins Park. Once the game has ended, kids and parents or chaperons should report to the Promenade Level at Sections 7/8, to be escorted to the field. Billy's Bunch members may also show their membership card to gain access to the VIP Diamond Dash line.
See "Accessible Seating and Services"
The Marlins are committed to assisting non-profit organizations in their fundraising efforts. If you would like the Marlins to consider donating to your next fundraiser, submit your request in writing on organizational letterhead and include the date, time and a description of your event. Please also provide contact information, including the name, phone number and address of the person organizing the event. Please note that the Marlins require at least six weeks' notice for consideration of requests. Send inquiries to communityfoundation@marlins.com or Attn: Community Foundations, Miami Marlins, Marlins Park, 501 Marlins Way, Miami, FL 33125.
The designated area for all drop offs is located on Marlins Way (NW 16th Avenue) between Bobby Maduro (NW 4th Street) and NW 5th Streets. There is curb space along Marlins Way (NW 16th Avenue), which provides a safe area to facilitate pre-event drop offs and pickups.
There are eight (8) public elevators at Marlins Park. Elevators are located in the following areas:
Should there be an immediate need to evacuate Marlins Park; Guests will be given instructions via the public-address/open-caption systems. Exit instructions will also be posted on high-definition televisions in the concourses. Guests are encouraged to take the following steps:
All of our current job opportunities, including Trainee positions and Game Day positions, are posted online at marlins.com.
The Marlins highest priority is to ensure the safety and security of our Guests and we will take every reasonable step to ensure the safety of everyone entering Marlins Park. The Marlins administer several important security measures in accordance with Major League Baseball security regulations and in conjunction with local, state and federal law enforcement agencies:
Guests and their belongings may be inspected before entering Marlins Park.
Any person or property that could affect the safety of Marlins Park Guests/property shall be denied entry. The Marlins encourage Guests to arrive at least 60 minutes prior to first pitch to avoid lines and to enjoy pregame activities on the West Plaza. Please follow all signage and direction from security personnel. If you give tickets to someone who may not be familiar with Marlins Park security policies, please alert your Guests to these measures. Marlins Park gates usually open one and a half hours prior to the scheduled start of every home game. Please see the "Gate Locations and Openings" entry.
Security Procedures: In order to ensure the safety and comfort of our Guests, the following guidelines are in place for all events held at Marlins Park.
Guests are welcome to bring the following items inside the ballpark:
The following items will not be permitted inside the ballpark:
Such items will be prohibited from being brought into Marlins Park. There is no storage area for these items. Guests arriving by mass transit should take particular care not to bring any prohibited items, as no exceptions will be made.
Guests who are or appear to be intoxicated and/or unmanageable will not be permitted into Marlins Park.
Re-entry is not permitted, except for specific circumstances. Please see the "Exit/Re-entry" entry.
Only vehicles dropping off or picking up Guests with disabilities, mobility issues or buses during specific promotions will be permitted curbside on 16th Avenue, between 4th and 5th Streets at Marlins Park. No other vehicles are permitted curbside. The Marlins reserve the right to change or modify these guidelines.
There are a total of ten (10) escalators in Marlins Park. Escalators are located in the following areas:
Guests are not permitted to leave Marlins Park and return using the same ticket. Re-admission into Marlins Park will only be allowed in the case of an emergency. Please see security personnel prior to exiting Marlins Park. Guests are permitted to leave the Park with the express purpose of patronizing the Main Team Store, which is located on the Field Level of Marlins Park. Guests must present their ticket to the Gate Supervisor at the Home Plate Entrance prior to exiting the Park. The Gate Supervisor will stamp the ticket and hand stamp each respective Guest to accommodate re-entry for this specific purpose.
Every Sunday home game is a Marlins Family Sunday. Guests are invited to enjoy pregame festivities on the West Plaza, entertainment and activities throughout the game and kids can run the bases after the game in Diamond Dash. For a full list of Family Sunday promotions and giveaways, go to marlins.com/promotions.
The Miami Marlins Fan Club is available to fans 13 years of age and older for an annual membership fee of $20. All 2012 members will receive an official Fan Club cap, t-shirt and collectors pin, as well as a $20 Duffy's Sports Grill Gift Card and access to several exclusive events and activities throughout the season. Fans can sign up for the Fan Club at Marlins Fan Headquarters at Section 34 on the Promenade Level, during any Marlins home game, or online at marlins.com/fanclub.
Letters to Marlins players should be addressed to the specific player at Miami Marlins, 501 Marlins Way, Miami, FL 33125. If a response is desired, please enclose a self-addressed, stamped envelope. All letters are delivered to the addressee, but a personal response from a player cannot be guaranteed. Generic fan mail letters are reviewed by Community Outreach.
Donors contribute and receive a tax deductible donation to the Miami Marlins Community Foundation. Funds will go towards purchasing tickets so less fortunate youth in South Florida may have the opportunity of a lifetime to attend a Major League Baseball game. Call 1-877-MARLINS for more information.
Guests can use their cell phones to confidentially text security and Guest Services questions and concerns to Marlins Park Team Members by texting the word FISH (Space) issue and location to 69050 (standard message rates apply), and a Marlins Park Team Member will respond accordingly.
Located on the first base side of the Lexus Legends Level, the Fiesta Suites offer the intimacy of entertaining smaller groups in a private setting. It's an ideal location for business entertainment and celebrations of all kinds. You'll not only enjoy the great view of the game from private, outdoor ballpark seating, but also enjoy a spacious, climate-controlled interior lounge perfect for relaxing, eating, conversing and celebrating. Private restrooms and high-definition televisions are just some of the features of this unsurpassed entertainment destination. Available for groups of 22 or 44; adjacent Fiesta Suites may also be combined to accommodate larger groups. Please contact our Group Sales Department at (305) 480-2523 or groups@marlins.com for more information.
There are two (2) First-Aid Rooms: Promenade Level at Section 6 and Vista Level at Section 306. Guests in need of medical assistance should notify security personnel, the nearest Marlins Park Team Member or visit the nearest First-Aid station. Either the City of Miami or Miami-Dade County Fire and Rescue personnel are available during all games and public events. Roving medical personnel are also available throughout Marlins Park to provide medical assistance to Guests.
Guests are welcome to keep any foul ball or home run ball hit into the stands as long as they do not interfere with the safety and comfort of others. Major League Baseball rules prohibit fans from throwing any object onto the field or interfering with the ball in play; offenders will face immediate ejection from Marlins Park. Guests should stay alert at all times for bats and balls that could enter the seating areas.
Marlins Park offers Fuel Efficient Vehicle (FEV) parking spaces throughout the four (4) parking garages and some of the surface lots. Please contact the Miami Parking Authority at (305) 373-6789 for further information.
Commemorate a special birthday, anniversary or event by displaying a personalized message on Marlins Vision with a $75.00 donation. Please call 305-480-1446 to inquire about game day messages or to see how your child can join Billy The Marlin on the field for the playing of “Take Me Out to the Ballgame” during the Seventh-Inning Stretch.
Marlins Park has four main gate and three premium entrance locations for entry and exit:
Marlins Park gates usually open 90 minutes prior to the scheduled start of every regular season home game. Premium entrances open two (2) hours prior to the scheduled start of every regular season home game. Please note that gate openings are subject to change for special events, Opening Night and Postseason play.
Several fan giveaways will be scheduled throughout the 2012 season. Giveaways will be available at all gates while supplies last. For a full list of giveaways, promotions, theme nights and ticket offers, please visit Marlins Fan Headquarters, located in right field on the Promenade Level, or go online to marlins.com/promotions.
The Marlins are committed to promoting a sustainable environment and have implemented many green initiatives into the design and operation of Marlins Park.
Sports Lighting: The Green Generation Lighting® developed by Musco will enhance the playing of Americas favorite pastime while cutting energy costs and minimally impacting the environment. All lamps were aimed digitally within 0.15 degree of accuracy, maximizing the quantity and quality of the lighting while satisfying today’s high definition broadcasting needs.
Energy Efficient Design: Marlins Park has implemented energy efficient design strategies that are projected to reduce our energy usage by more than 20% over the current Florida Building Code requirements.
Cool Roof: While the roof of Marlins Park looks cool, it is also considered a Cool Roof. The white reflective roofing material installed at Marlins Park was selected to minimize heat gain within the facility, lowering the demand for air conditioning.
Recycling: Together with Waste Management, the Marlins have developed a comprehensive recycling program for Marlins Park. Recycling containers are located throughout Marlins Park concourses as well as the West and East Plazas for the convenience of our Guests and to allow everyone to be responsible stewards of our environment. To enhance our recycling program, our food concessionaire, Levy Restaurants, Inc. has selected concession packaging and cutlery that are recyclable or composed of recycled materials.
Reduced Water Usage: Marlins Park's low flow water closets, restroom faucets, showerheads and waterless urinals are projected to reduce overall water use for the facility by approximately 50%.
Regional Materials:More than half of the total materials used in the construction of Marlins Park were sourced, manufactured, or fabricated from within 500 miles of the ballpark site, thus limiting the overall carbon footprint of the project.
Recycled Content:Nearly 50% of the total materials used in the ballpark construction have a high-recycled content, in order to reduce the impact on our environment.
Discounted tickets for select games and seating categories are available for groups of twenty (20) or more. Groups can also enjoy one of our many game day suite rentals or party area options. For pricing and availability, visit marlins.com/groups. Contact the Group Sales Department at (305) 480-2523 or groups@marlins.com.
The Marlins continually strive to create a safe, comfortable and enjoyable experience for all Guests at Marlins Park. Guests will be treated in a consistent, professional and courteous manner by all Marlins Park Team Members, and the Marlins ask for Guests to conduct themselves in a manner that will help ensure a positive experience for all. The following Guest Code of Conduct has been established to help maintain an enjoyable environment for everyone.
The following Guest code of conduct will be enforced:
The Marlins thank you for adhering to the Guest Code of Conduct. The Marlins goal is to attain the highest possible standards with its Team on and off the field. Be proud of the new Marlins Park and enjoy the experience.
In the interest of player and Guest safety, the Miami Marlins maintain a policy that prohibits Guest interference with a ball in play or disruption of an event at Marlins Park. Failure to comply with this policy will result in immediate removal from Marlins Park.
Marlins Park has two Guest Services Centers that are open during games and other events to assist Guests with questions and address any needs they may have. The Guest Services Centers are located on the Promenade Level at Section 15 and on the Vista Level at Section 318. Guest Services Team Members are also available around Marlins Park to assist Guests.
Marlins Park's signature Home Run feature is located in left centerfield. When a Marlins player hits a home run, this new mechanized sculpture will be illuminated, displaying Marlins leaping out of the water as well as the sun rotating and sea gulls flapping their wings. This symbolizes the beaches of South Florida along with the vibrant tropical colors of Miami. The sculpture is a creation of contemporary artist Red Grooms as part of the Art in Public Places Project of Miami-Dade County.
The Marlins Park has five (5) public levels, including the Field, Promenade, Founders, Lexus Legends and Vista.
Guests inquiring about a lost item or turning in a lost item may do so at the Guest Services Centers located on the Promenade Level at Section 15 or on the Vista Level at Section 318. To inquire via phone, please call 1-877-MARLINS.
Tickets are valuable items, and the Marlins recommend that Guests keep them in a secure place. Lost or stolen tickets can be replaced only under the terms and conditions set forth by the Marlins and only to the account holder of record. If tickets are lost or left at home or an incorrect ticket is presented for admission, the account holder of record is required to purchase replacement tickets to cover the missing ticket. A nonrefundable processing fee of $5 per ticket will be charged for replacement tickets. Tickets that are reported stolen are replaced only when an official police report is provided to the Marlins Park Box Office. Stolen tickets, with a police report, will be replaced without charge. Replacement tickets may not be exchanged. Replacement tickets, once issued, will not be replaced if lost or stolen.
From the instant Guests arrive at Marlins Park to the moment they leave, a variety of Marlins Park Guest Services Team Members strive to make each and every Guest's experience is as enjoyable, and memorable as possible.
Marlins Ayudan is a collaborative front office volunteer program that provides permanent enhancements to our community. Through Marlins Ayudan, front office members volunteer thousands of hours to help build a brighter future for South Florida. The three-tier program engages front office members via organizational events, team events and individual volunteer opportunities. It is our hope that our employees find a cause they are passionate about and begin a lifetime of volunteerism.
The Marlins Foundation supports the charity partners of the Miami Marlins through philanthropy and service. The Foundation is committed to improving the lives of our youth through education, the arts and baseball, with a special focus on children with special needs. The funds raised by the Foundation provide unique experiences for kids in our schools, parks and on the water. The Foundation community partnerships and outreach efforts demonstrate the Marlins' leadership in corporate responsibility and civic engagement.
Date of Project Completion: Opening Day 2012
Months of Construction: 33 Months
Architect: Populous
Construction Manager: Hunt/Moss, A Joint Venture
Ballpark Square Footage: 928,000 Square Feet
Ballpark Type: Retractable Roof
Playing Surface: Natural Grass
Seating Capacity: 37,442
Green Building: LEED Certified Gold Status
Materials in Façade: Colored Glass, Stucco, Metal Panel and Glass Curtain Wall
On-Site Parking: Four Garages and Six Surface Lots for a total capacity of approximately 5,700 spaces
Number of Suites: 45 Total: (13 Founders Suites, 10 Legends Suites, 12 MVP Suites, 6 Fiesta Suites, 2 Championship Suites,
and 2 Hall of Fame Suites)
Marlins Park Team Stores:
Guests can buy a variety of Marlins merchandise and memorabilia, including authentic jerseys, official caps and game-used collectible items, at Marlins Park Team Stores:
Merchandise is also sold at kiosks throughout Marlins Park and the West Plaza before and after games or events.
The Marlins are proud to pay tribute to members of the United States military and, in particular, to the United States Special Operations Command, a highly trained and rapidly deployable unit of Army, Navy, Air Force and Marine Corps forces personnel that supports worldwide special operations. Military Appreciation Day ceremonies have included demonstrations by the United States Army Golden Knights parachute team, among other military groups, and the presentation of colors. For a list of Military Appreciation Days and all other theme nights, go to marlins.com/promotions. For every Monday regular season home game, active and retired military will be eligible for discounted tickets in predetermined seating areas by presenting a military ID at the Marlins Park Box Office on the day of game. For information, visit marlins.com or call 1-877-MARLINS.
A combination of history, modern design, technology and year-round availability makes Marlins Park the perfect venue to host personal and corporate events of any size or style, including:
Marlins Park offers unique and functional spaces, while providing in-house catering service as well as an assortment of prescreened vendors. For more information, please visit marlins.com, call 305-480-1597 or e-mail info@marlins.com.
Mothers in need of private accommodations while nursing are welcome to do so in any Family Restroom or First Aid Room.
The left field operable wall is a feature unlike any other in Major League Baseball. Six (6) glass wall panels towering at 60' tall by 40' wide open to create a 240' view overlooking downtown Miami's spectacular skyline. Depending on weather conditions, the Operable Wall may open in conjunction with the Operable Roof or remain open when the roof is closed if the wind gusts are less than 30 miles per hour. The operable wall opens or closes in three to five minutes, depending on wind speeds.
Marlins Park offers unique and functional spaces, while providing in-house catering service as well as an assortment of prescreened vendors. For more information, please visit marlins.com, call 305-480-1597 or e-mail info@marlins.com.
Ten-foot-high reproductions of the letters that spelled out "Miami Orange Bowl" on the old stadium will be scattered throughout the East Plaza as though they had fallen and landed as a result of the demolition of the Miami Orange Bowl as designed by Snarkitectural art. Some of the letters are standing, leaning or on their sides. Depending on the vantage point, the letters might spell out Orange, Game, or another word that sparks a sports memory. It was created by Daniel Arsham as part of the Arts in Public Places Project of Miami-Dade County.
Marlins Park will provide our Guests with four (4) parking garages located on the north and south side of the ballpark and six (6) surface parking lots located on the east and west side of the ballpark totaling nearly 5,700 parking spaces. Purchase your parking on line at marlins.com at a cost of $15.00. Day of game cash and credit card parking will be sold based on availability with costs ranging from $15.00 to $25.00.
Parking is available for fans with handicap/disabled plates and/or tags based on a first come basis. When parking in the neighborhood around the Marlins Ballpark, we ask that all guests please observe all parking ordinances and respect our neighbors. There is limited parking on residential streets on game days, but several residents will accommodate cars on their driveways or lawns during events at Marlins Park.
Bus Parking
Bicycle Parking
Hybrid and Low Emissions Vehicle Parking
Parking Decks and Surface Lots
The Picture Spot is located on the Promenade Level at the top of Section 12/13. Guests will have the opportunity to take a picture of the spectacular view of downtown Miami through the operable wall above the outfield fence. In addition, this location provides Guests an opportunity for a digital photo keepsake of their own game day experience.
As part of a Miami-Dade County Art in Public Places program, internationally renowned artist, Carlos Cruz-Diez has created a mosaic walkway in the West Plaza. These three walkways lead Guests to the entrances and Team Store at Marlins Park.
The entrances for our Guests in premium areas are as follows:
The following premium seating locations are available throughout Marlins Park.
Field Level
Lexus Legends Level
See "Entry Guidelines and Notice"
Promotions, giveaways, theme nights and ticket offers will be available for fans throughout the 2012 season. For a full list of the scheduled promotions, guests should visit Marlins Fan Headquarters, located in right field on the Promenade Level, or go online to marlins.com/promotions.
The official publications of the Miami Marlins are the best way for Marlins fans to follow their team during this historic first season at Marlins Park. The Marlins Official Yearbook and Marlins Magazine are great sources for feature stories about the team and color photos of all their favorite players, as well as information about the Club's beautiful new home. The Marlins Official Media Guide contains a wealth of information to satisfy even the most die-hard fan, from bios for Marlins' player, coaches and front office staff to in-depth statistics and team history information. The Club's official publications are available at Marlins Park.
See "Transportation"
Marlins Park is divided into four (4) colored coded main quadrants blue, red, yellow and green. Each of these quadrants is associated with a main entry gate; Red (3rd Base Entrance,) Blue (Home Plate Entrance,) Green (Center Field Entrance,) Yellow (1st Base Entrance). These color quadrants are used as a helpful way-finding device for fans.
See "Television and Radio Broadcasts"
There are two vertical circulation ramps at Marlins Park, which can be used to travel from level to level or to exit the ballpark. The base of the north ramp is located at the 3rd Base Entrance and travels up to the Promenade Level in front of section 17. The 1st base helix ramp is located near the 1st Base Entrance and travels to the Administrative, Promenade, Lexus Legends and Vista Levels.
The Miami Marlins are committed to operating Marlins Park in a sustainable manner. There are many recycling receptacles located around the ballpark. In an effort to be more environmentally friendly, we urge all guests to recycle when applicable.
In the event of a postponed or cancelled event, Guests will be advised to check marlins.com, the local newspaper, media affiliates, or to call us at 1-877-MARLINS for further information.
Restrooms and wheelchair accessible restrooms are located on all levels of Marlins Park. Family restrooms are available in the following locations:
West Plaza
Promenade Level
Lexus Legends Level
Vista Level
Marlins Park is the sixth MLB Ballpark to have a retractable roof. The roof will guarantee that all events start on time and that guests will have no rain delays, cancellations or sitting in the blistering sun, and humidity. The roof opens or closes in 13 to 15 minutes, based upon wind gusts.
Children 12 and under may receive a Marlins "Safe in the Seat" identification wristband featuring a space to write in the child's name and seat location. The "Safe in the Seat" wristbands are available from all Ballpark Team Members and the Guest Services Centers located on the Promenade Level Section 15 and Vista Level Section 318.
During all pre-game warm-ups and the course of the game and postseason game experience, hard hit baseballs and bats and fragments thereof may be thrown or hit into the stands, concourses and concessions areas. For the safety of every Guest, all Guests must stay alert and be aware of their surroundings. Guests who are concerned with their seat location should contact any Guest Services Team Member for an alternate seat location.
The Marlins urge Guests to use caution when moving around the Ballpark and while walking up and down the aisles and through the seating areas. Please do not lean on, reach over, sit on or stand near railings.
See "Gameday Messages"
Seating sections begin with one on the Promenade Level, 201 on the Lexus Legends Level, and 302 on the Vista Level, starting from the right field foul pole and proceeding clockwise around Marlins Park. Seats at Marlins Park are numbered so that lower numbers are on the right-hand side of the row and higher numbers are on the left-hand side of the row (as you look toward the field).
The Marlins want to ensure that Guests have a safe and enjoyable experience at Marlins Park. Security personnel and uniformed Miami-Dade police officers are positioned throughout Marlins Park. Guests requiring assistance should contact the nearest security personnel, uniformed police officer, or a Guest Services team member. Guests may confidentially text Security and Guest Services by texting the word FISH (Space) issue and location to 69050 (standard message rates apply), and a Marlins Park Team Member will respond accordingly.
Smoking is prohibited in Marlins Park. In consideration of all Guests, the Marlins ask for your cooperation. There are no designated smoking areas inside Marlins Park and exiting and re-entry is prohibited for this purpose. Smoking will be limited to the East and West Plazas.
Miami-Dade Paratransit Operations will use the East side of NW 15th Avenue, between NW 6th Street (Felo Ramirez Drive) and NW 7th Street as the drop-off and pick-up point for Guests visiting Marlins Park. Visit http://www.miamidade.gov/transit/rider_sts.as for further details and information.
The Marlins spring training facility is Roger Dean Stadium in Jupiter, Florida. For complete Spring Training schedule and ticket information, call (561) 775-1818 or go to marlins.com. The Marlins share their Spring Training complex with the St. Louis Cardinals.
Strollers are not permitted inside Marlins Park with the exception of private suites and clubs. Strollers may be checked at the Home Plate Gate or 3rd Base Gate prior to entering the ballpark.
Founders and Legends Suites are located directly behind home plate. These exclusive suites offer upscale contemporary furnishings, exquisite five-star quality food and beverage options, and unrivaled personalized service. There are 13 Founders Suites and 10 Legends Suites immediately above them on the Lexus Legends Level.
There are 12 MVP Suites located on the Lexus Legends Level, with seven located on the first base line and five on the third base line.
For additional Suite information, please contact (305) 480-2522.
The Miami Marlins and Levy Restaurants, its exclusive food service and catering partner, will highlight three local restaurants in the left field area of the Promenade Level. The Latin American Grill, Don Camaron and Papo llega y pon have partnered with the Marlins and Levy Restaurants to feature the three restaurants' signature food offerings that help capture the essence of the culinary flair of South Florida.
The Marlins Park Taxi Stands are located outside of 1st Base Entrance on Marlins Way (16th Avenue NW) between 5th Street NW and Felo Ramirez Drive (6th Street NW).
FOX Sports Florida begins its 16th year as the exclusive cable TV home of the Marlins with announcers Rich Waltz and Tommy Hutton providing all the action and analysis, and sportscasters Craig Minervini and Frank Forte and "Mr. Marlin," Jeff Conine, as hosts of the pregame show, Marlins Live. FOX Sports Florida will air 150 regular season games; all in High Definition. Raul Striker, Jr. and Cookie Rojas will team up for their eighth season providing SAP Spanish-language coverage for all Marlins televised home games. Check local listings.
The Marlins Radio Network makes it easy for you to catch a game. Our flagship station (WAXY 790 AM) Sports Talk 790, The Ticket will carry all 162 regular season games throughout the Miami/Ft. Lauderdale area. You can also catch all the action in West Palm Beach WEFL 760 AM, Key West WKWF 1600 AM, Marathon WFFG 1300 AM, Stuart WSTU 1450 AM, Naples/Ft. Myers WWCN 770 AM, Belle Glade WSWN 900 AM, and Daytona Beach WELE 1380 AM. Marlins radio broadcasts are also available in Spanish on WAQI 710 AM in Miami/Ft. Lauderdale metro area.
The Marlins Park Box Office is located on Felo Ramirez Drive (6th NW Street) Tickets may be purchased at the Marlins Park Box Office* Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 10 a.m. to 4 p.m. To purchase individual game tickets online or by phone, please visit marlins.com/tickets or call (305) 480-2524.
* Box Office hours are subject to change at the discretion of the Marlins
All seat locations are subject to availability. Tickets may not be used by the ticket holder/licensee or anyone else other than the Marlins for advertising, promotion or other commercial purposes, including, without limitation, contests, auctions, sweepstakes and giveaways. Time, opponent, date and team rosters and lineups, including the Marlins roster and lineup, are subject to change. For more information, please visit marlins.com/tickets.
More information on Tours coming soon!
Mass Transit Information
When coming to Marlins Park using mass transit, there are a number of options available to Guests:
Bus - Miami-Dade Transit offers bus transportation to and from Marlins Park.
Visit http://www.miamidade.gov/transit/routes.asp for further detail on routes and schedules.
Train - Both the Tri Rail and Metrorail Systems are available to Guests attending events at Marlins Park. The closest train stations to the Ballpark are the Civic Center Station located at 1501 NW 12th Avenue and Culmer Station, which is located at 701 NW 11th Street.
Trolley - The City of Miami's Trolley to Marlins Park has a convenient pick up location, outside the Civic Center Train Station and drops off and picks up passengers at Marlins Park on the corner of Orange Bowl Way (NW 14th Avenue) and Felo Ramirez Drive (NW 6th Street).
Please visit the websites below for further information when using mass transit to visit Marlins Park.
http://www.tri-rail.com/
http://www.miamidade.gov/transit/rail.asp
http://www.miamigov.com
All umbrellas are allowed in Marlins Park.
Until two hours after the scheduled start time, Guests hoping to upgrade or change their seat location may inquire at Guest Services Centers inside Marlins Park. In the event that an upgrade is available and the new ticket(s) value is greater than the original ticket(s) being presented for upgrade, the difference in price may be paid by cash or credit card.
The Daktronics main video board display at Marlins Park is a state-of-the-art screen. It boasts 1080 lines of resolution and 4.4 trillion shades of color. The video board uses the latest Daktronics HD-16 technology with lines of LED pixels on 16.5 mm spacing. In addition, a second board display is located in the left field corner of the seating bowl and a third HD board display is located in the West Plaza to provide entertainment and contribute to the interactive environment of the West Plaza before and after games.
The official Miami Marlins website provides the latest Marlins and player information and can be found at marlins.com. The Miami Marlins are also on Facebook at facebook.com/Marlins. Follow the Marlins on twitter twitter.com/Marlins, the official twitter of the Miami Marlins.
The West Plaza is an area on the exterior of the Marlins Park that is open 365 days a year and will allow fans a place to enjoy pre and post-game activities, as well as access to retail shops and the Team Store year round. The West Plaza also features a 20/x40' video board to broadcast upcoming events, and other messages. The West Plaza represents an area comparable to the size of 3 1/2 football fields and has the opportunity to be shaded when the roof is open.
As a way to stay current and provide fans with the best Ballpark amenities and features possible, we welcome your feedback, questions, suggestions and recommended improvements and submitting them to one of the Guest Services Centers, or by e-mailing info@marlins.com.
See "Accessible Seating and Services"
Will-call tickets may be picked up at any ticket window or ticket kiosk at Marlins Park. Guests picking up tickets are required to present a valid identification card that contains a photograph (e.g., valid driver's license or non-driver government-issued photo ID card). Before tickets are released, Guests are required to sign the ticket envelope confirming that the tickets were received. Will-call tickets may be picked up at a ticket window anytime the Box Office is open.
