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Giants WiFi Network

What is the Giants Wi-Fi Network?
What do I need to connect to the Giants Wi-Fi Network?
Who do I contact if I am having issues connecting to the Giants Wi-Fi Network?
What types of wireless cards are compatible with the AT&T Wi-Fi wireless network?
What services are offered on the Giants Wi-Fi Network?
What is the Giants Digital Dugout?
What is MLB.com At Bat 11?
How much does access to the Giants WiFi Network cost?
Where in the ballpark can I access the Giants Wi-Fi Network?
What is the connection speed for wireless devices?
Does the WiFi system know what type of device I'm using?
Does the Wi-Fi network capture any of my personal information?
Is the Giants Wi-Fi Network protected by a firewall?
Why might I need to change my SSID for AT&T Wi-Fi, and how can I do so?
Where do I find the Giants Digital Dugout?


  • Digital Dugout Screenshot

What is the Giants Wi-Fi Network?
On Opening Day of the 2004 season, AT&T Park became the first professional sports venue to provide continuous universal wireless access to fans in all concourses and seating areas. Working in conjunction with AT&T, the Giants have installed 323 802.11b/g Wi-Fi access points, creating one of the largest public wireless hotspots in the world. Fans who have a Wi-Fi-enabled device at the ballpark will gain free access to the Internet and the Giants Digital Dugout.

What do I need to connect to the Giants Wi-Fi Network?
All you need is a smartphone, PDA, tablet, PSP™ (PlayStation®Portable) or notebook computer with a Wi-Fi-compliant (IEEE 802.11b, 802.11g, or 802.11n) wireless Ethernet adapter and a Web browser (such as Microsoft Internet Explorer).

Who do I contact if I am having issues connecting to the Giants Wi-Fi Network?
Please contact AT&T Wi-Fi support at 888.888.7520.

What types of wireless cards are compatible with the AT&T Wi-Fi wireless network?
Any card that has been certified for compliance with the Wi-Fi wireless LAN standard (IEEE 802.11b, IEEE802.11g, or IEEE802.11n) can be used on the Giants Wi-Fi Network.

What services are offered on the Giants Wi-Fi Network?
In addition to Internet access, the Giants WiFi Network features the Giants Digital Dugout WiFi portal and also enables Apple's App Store's #1 selling application, MLB.com At Bat 11.

  • Digital Dugout Screenshot

What is the Giants Digital Dugout?
The Digital Dugout is an interactive application currently developed by MLB.com in conjunction with the Giants, available to fans via the Giants WiFi Network. The Giants Digital Dugout is available exclusively at AT&T Park and has been designed to enhance the "fan experience" with unique content, including:

  • Video Replays - highlights delivered moments after they occur
  • "The AT&T Park Experience" - SMS messaging programs including Txt2Screen, Pic2Screen, Txt2Security and Giants Chatter
  • Closed Captions - PA announcements in text format for hearing impaired patrons
  • Tickets - buy tickets to upcoming games directly from your mobile device
  • AT&T Park history and local information
  • Box score, play-by-play, player profiles, standings and more

 

What is MLB.com At Bat 11?
MLB.com At Bat 11, the App Store's #1 selling application, is live baseball - every pitch from every at bat - for the entire 2011 season. Follow your favorite team with comprehensive, up-to-the-moment action, including access to live video with an MLB.TV subscription, favorite team home screen customization options, home and away live radio broadcasts and At The Ballpark check-in features. Features include:

  • See key plays and pivotal moments from every game with Live Look-Ins (No blackout restrictions)
  • Archived games to watch every game from 2011 on-demand
  • At The Ballpark with check-in, interactive venue maps, expanded video highlights, My Profile, social media with Twitter and Facebook, exclusive offers and rewards and more
  • Customized home screen to feature a designated favorite team
  • Access your MLB.tv subscription to watch live out-of-market games all season
  • Home and away radio broadcasts
  • In-progress video highlights
  • Gameday pitch-by-pitch tracker
  • Condensed Games and video library archive, searchable by player, team or keyword

 

How much does access to the Giants Wi-Fi Network cost?
There is never any cost to access the Giants Wi-Fi Network!

Where in the ballpark can I access the Giants Wi-Fi Network?
AT&T Park offers Wi-Fi coverage throughout the entire facility, from the gates at Willie Mays Plaza to the shores of McCovey Cove.

What is the connection speed for wireless devices?
Between the access point and each Wi-Fi-enabled device, most users typically experience speeds much faster than dial-up when you're within a 150-foot range of the access point. From the access point to the Internet, it will be a broadband experience.

Does the WiFi system know what type of device I'm using?
To optimize performance, some websites serve customers different versions of their site depending upon the hardware used (smartphone, tablet, laptop). Other sites do not have special versions for smaller screens but allow scrolling of the screen to view content. The Giants Digital Dugout provides content optimized for specifically for iPhone / iPod Touch devices.

Does the WiFi Network capture any of my personal information?
No personal information is collected without the customer's knowledge. Purchase of services over the Internet will require credit card information and address, which is generally processed over standard web interfaces protected by SSL (Secure Socket Layer) and encryption of data to ensure security of data transmission.

Is the Giants WiFi Network protected by a firewall?
The Giants Wi-Fi Network implements a firewall as an integral part of the Giants Wi-Fi Network Welcome Page. Once the connection process on this page is complete, no information is restricted, monitored, or blocked.

Why might I need to change my SSID for AT&T Wi-Fi, and how can I do so?
An SSID (Service Set Identifier) is a unique code that tells a computer which wireless network to connect to. The Giants Wi-Fi Network is configured to broadcast an SSID that allows a wireless adapter/card to detect and use the Giants Wi-Fi Network. If you are having difficulty connecting to the Giants Wi-Fi Network, you may need to specify your SSID as "attwifi" (without the quotes, case-sensitive). Depending on the brand of the Wi-Fi card, the SSID may also be known as the Network Name or ESSID.

Detailed instructions on connecting to the Giants Wi-Fi Network:

  • Make sure the SSID is set to "attwifi". This is case-sensitive.
  • Open a web browser and request a public website (such as www.sfgiants.com).
  • You will be redirected to the Giants AT&T Wi-Fi Welcome Page.
  • Check the box to accept the "Terms of Service and Acceptable Use Policy" and click the button to connect.
  • You should now be able to surf the Internet via the Giants Digital Dugout.
  • If you have trouble sending e-mail, change the outgoing mail server to smtp.attwifi.com
  • For more information on how to connect to AT&T Wi-Fi on your device, visit AT&T Wi-Fi Access.
  • If you are unable to connect, contact AT&T Wi-Fi support at 888.888.7520.

 

Where do I find the Giants Digital Dugout?
The Giants Digital Dugout can be accessed exclusively via the Giants WiFi Network at sfgiants.com/digdug.

Giants WiFi Network