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Frequently Asked Questions:          Seller Q&A          Buyer Q&A
Seller Q & A
Find answers to frequently asked questions.
StubHub is the Official Fan to Fan Ticket Marketplace of At StubHub, you can sell tickets on one of the world's largest ticket marketplaces.
Q: What are the benefits to selling my tickets at StubHub?
StubHub provides a safe and secure environment to buy and sell tickets, excellent customer support 24/7, and the StubHub FanProtect™ Guarantee. [What is this?]

At StubHub:
  • Listing your tickets only takes a few minutes and we'll even help you price.
  • You'll get paid fast when your tickets sell. No dealing with buyers. Guaranteed.
  • Payment by PayPal, credit to your Astros account, or check.
  • Once your listing is up, it stays up, unless you change your mind.
  • Instant Download ticket listings mean you'll never have to print or ship anything
Q: Who can sell tickets?
If you have a Astros account, you can list your ticket for sale directly from your account. If you don't have an Astros account, you can still list your ticket at StubHub.
Q: How will StubHub pay me?

StubHub can pay you through PayPal, credit your payment to your MLB team account, or send you a check by U.S. Mail. It's your choice!

If you want to be paid through PayPal, you have to use the same email address for both your PayPal and StubHub accounts.

Q: Do I need to create an account to list my tickets at StubHub?

Yes - StubHub will automatically set up your account the first time you list tickets for sale. All you need to do is enter an email address and create a password.

Want to receive your StubHub payments through PayPal? Just make sure you use the same email address for both your PayPal and StubHub accounts.

Q: Is my StubHub account the same as my Astros account?
No, they are separate accounts. However, you can choose to log into your StubHub account automatically when you visit StubHub from your Astros account. If you change any of your information (such as your payment address), make sure you change the information in both accounts.
Q: How do I start selling my tickets?

To start selling your tickets:

  1. 1. Sign in to your Astros account.
  2. 2. Select the game and tickets you want to sell.
  3. 3. Click 'Sell on StubHub'.

You'll be taken to StubHub to set your price and choose how you want to be paid. You'll be able to review everything before you list your tickets for sale.

If you don't have a Astros account, you can still list your tickets for sale at StubHub. Just click the 'Sell' link at the top of the StubHub home page to get started.

Q: How much does it cost to sell tickets at StubHub?

It is free to list tickets for sale at StubHub. When your tickets sell, StubHub may collect a fee on the ticket sale.

For MLB teams, there's a $1.50 per ticket delivery fee. The minimum list price for all MLB tickets is $6 per ticket. MLB fees are subtracted from the total cost of the ticket before StubHub fees are calculated.

Q: How should I price my tickets?

It's up to you to decide on a sale price. When you list your tickets, you'll see a map of the stadium with comparisons of current and recently sold sale prices for other tickets similar to yours for that event. You can also browse the map to see how tickets are selling in other sections.

To give you the best chance of selling your tickets, StubHub recommends pricing your tickets competitively from your initial listing and frequently checking to compare your ticket price to recently sold listings and active listings similar to yours.

Just remember that when your tickets sell, StubHub may collect a fee on the ticket sale. Also, it's your responsibility to understand and comply with all state and local laws regarding ticket resale.

Q: How will I know if I sold my tickets?

As soon as your tickets sell, StubHub will send you an email with information on how to enter your ticket barcodes if you haven't already. If you have already entered your barcodes the StubHub email will let you know when to expect your payment.

When your tickets sell, the barcodes on your tickets will be invalidated and tickets with new barcodes will be issued to the buyer. StubHub strongly suggests that you hold onto your original tickets until the game has been played.

Q: How will my tickets be delivered to my buyer?

If you listed your tickets from your Astros account, StubHub will take care of delivery for you at no charge. You don't need to ship or upload anything.

If you listed your tickets on the StubHub website and did not enter your ticket barcodes when you listed them, you will receive an email when your tickets sell prompting you to go to StubHub to enter the sold ticket barcodes.

Q: What if I decide I want to use the tickets I've listed?
Yes. You will need to delete your StubHub listing in order for your tickets to be "unlocked" in your Astros account. As long as your tickets are still listed on StubHub, they will be "locked" in your Astros account. Remember, you can delete your StubHub listing at any time as long as your tickets haven't sold.
Q: What is the StubHub FanProtect™ Guarantee?

For sellers, your sell fee pays for the following StubHub guarantees:

  • You'll never be contacted directly by a buyer or prospective buyer
  • You set your price and can adjust it any time before your tickets sell
  • You'll be paid by StubHub (not by the buyer) for all ticket sales you complete as promised in your listing

Get more info about the StubHub FanProtect™ Guarantee

Q. Who do I contact if I need help or have a question?

Chat: You can chat with StubHub anytime - 24 hours a day, 7 days a week.

Phone: Or you can call StubHub 1.866.STUBHUB (1.866.788.2482) for the same great service.

You can also visit StubHub help topics to search for answers to your questions or browse popular topics.

Q. Is it legal to resell tickets?
Reselling tickets is legal in all 50 states. Many states have laws against reselling tickets at an event site. In some states, there are limitations on the amount above face value that can be charged for a ticket. To sell tickets at StubHub, sellers must accept StubHub's user agreement and agree to abide by local regulations.